What does the padlock symbol in the corner of my screen mean?

The padlock symbol means the web page you are visiting is secure. For extra peace of mind please ensure that the web address that appears in the internet bar starts with "https://", as this confirms you are on a secure web page.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

How does My Account protect my payments from being hacked?

Digital security is of paramount importance to us.

What browser versions does My Account support?

This application is compatible with Internet Explorer versions 7, 8, 9,10 and 11, Mozilla Firefox versions 3.5 and above, Google Chrome version 22 and above, Safari version 3 and above.

Can I view my bill online and stop receiving paper bills?

Yes - once registered for My Account, our free online service, you can choose to view and download your bills online rather than waiting for them to arrive through the post.