How can I request a paper copy of my bill?

If you've registered for My Account, you can request a copy of your bill online, at any time. If you have chosen the 'paperless billing' option, you can download your bills and print them off.

Alternatively, you can call our billing team on the following numbers:


Our opening hours are Monday to Friday, from 8am-8pm; and Saturday from 8am-4pm, excluding bank holidays.           

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

How can I register for My Account?

You can register from the My Account home page.

How is my bill calculated?

The way we calculate your water bill will be based on whether or not you have a water meter.

Can I view my bill online and stop receiving paper bills?

Yes - once registered for My Account, our free online service, you can choose to view and download your bills online rather than waiting for them to arrive through the post.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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