Where can I find my meter in my new home?

You'll usually find your water meter under the kitchen sink where your water supply comes into your home, in an underground box in the garden, or in the footpath outside your property.

If your home was built fairly recently, the meter may be in a box fitted to the outside wall of your property; and if you live in a flat, it could be outside or in a communal metering cupboard.

Having problems locating your meter? Take a look at our How to find & read your meter section or call our water meter team on 0345 072 6065.

Need help with anything else? Please Contact us.

Related Frequently Asked Questions

How do I read my water meter?

To take a meter reading, just read the black numbers only - advice can be found here

How often will you send me a bill if I have a water meter?

If you have a water meter, we send you a bill every six months for the water you have used.

What does a water meter look like?

It's small, round and about the size of a tin of beans.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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