When will you turn the water on at my new property?

The water supply is usually left on at most properties. However, sometimes the previous occupier may have turned the water off at the stop cock - usually if the property has been empty for some time. If you're not sure where the stop cock is in your home, try looking under the kitchen sink, in the under-stairs cupboard, or in the cellar or garage.

If the stop cock is on, and you still have no water, please call us on 0345 672 3723 to check if there are any water supply issues in your area.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

I cannot find my external stop tap. Can you come out and help me?

Please call us on 0345 672 3723 as we may be able to tell you where the external stop tap is over the telephone.

I have no water (or low pressure), what should I do?

If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic - there may be a pipe burst which is affecting your water supply

Why is my water pressure too high or too low?

We aim to provide water at the right pressure for day-to-day use.