If a water supply is needed for any purpose, for example renovation or central heating then you are required to pay charges. This still applies when the property is empty. If you don’t need a water supply, we may arrange for this to be temporarily disconnected. We would recommend contacting us on 0345 072 6065 to arrange a water meter to be fitted, this way you will only pay for the water you use which could help to reduce your bill.
My property is an empty shell and has no bathroom or kitchen, do I still have to pay?
Related Frequently Asked Questions
If I can prove that my property is empty and not using any water can I get this charge reversed?
I own a home but live elsewhere (such as a holiday home), do I need to have an account?
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