Yes, if you can provide evidence that your property is empty, for example by supplying a valid council tax exemption/surcharge, we will amend your charges inline with our charges scheme.
If I can prove that my property is empty and not using any water can I get this charge reversed?
Related Frequently Asked Questions
I own a home but live elsewhere (such as a holiday home), do I need to have an account?
I own a property where the water is not in use, do I still have to pay water charges?
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