I am a landlord and my property is empty, am I responsible for charges?

You only pay charges if your property is occupied, water use is being recorded through your meter, or you receive services from us (for example, renovating your home, cleaning and heating). Please see below some frequently asked questions, please call us on the numbers below if you need to talk to us about this further.

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Related Frequently Asked Questions

If I am renovating my property and only using a small amount of water, do I still have to pay?

If a water supply is needed for any purpose, for example renovation or central heating, then you are required to pay charges. This still applies when the property is empty. If you don’t need a water supply, we may arrange for this to be temporarily disconnected.

My home is empty, what do I need to do?

Charges will be made where services are provided to a premises (for example, renovating your home, cleaning or heating).

If I can prove that my property is empty and not using any water can I get this charge reversed?

Yes, if you can provide evidence that your property is empty, for example by supplying a valid council tax exemption/surcharge, we will amend your charges inline with our charges scheme.