I am a landlord and my property is empty, am I responsible for charges?

You only pay charges if your property is occupied, water use is being recorded through your meter, or you receive services from us (for example, renovating your home, cleaning and heating). Please see below some frequently asked questions, please call us on the numbers below if you need to talk to us about this further.

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Related Frequently Asked Questions

If I am renovating my property and only using a small amount of water, do I still have to pay?

If a water supply is needed for any purpose, for example renovation or central heating, then the homeowner is required to pay charges.

My home is empty, what do I need to do?

You only pay charges if your property is occupied, water use is being recorded through your meter, or you receive services from us. We may require you to provide us with evidence that your property is empty.

If I can prove that my property is empty and not using any water can I get this charge reversed?

Yes, if you can provide evidence that your property is empty, we will amend your charges in line with our charges scheme.