Have you recently moved into a new home with a water meter?

If you’ve recently moved into a new home, this is likely to be the reason for an increase in your water use. 

You often use a lot more water when you move home due to cleaning the property, decorating and/or renovations so your first bill is likely to be higher than subsequent bills.

Why not order some water saving freebies to help save water in the home? They’re easy to fit and will help to reduce both your water and energy bills.

Related Frequently Asked Questions

My new home has a water meter, do I need to provide a reading?

When you first move into your new home, you will need to call us on 0345 026 7661 to let us know the date you moved into your new address and also provide your first meter reading.

I have moved into a property with a meter can I have it removed?

No - if there was already a meter in the property when you moved in then you’ll be charged using your meter readings and you can’t be charged on a non-measured basis (rateable value).

How can I save water?

There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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