My home is empty, what do I need to do?

Charges will be made where services are provided to a premises (for example, renovating your home, cleaning or heating). Please see below some frequently asked questions, please call us on 0345 026 7661 if you need to talk to us about this further.

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Related Frequently Asked Questions

My property is an empty shell and has no bathroom or kitchen, do I still have to pay?

If a water supply is needed for any purpose, for example renovation or central heating then you are required to pay charges. This still applies when the property is empty. If you don’t need a water supply, we may arrange for this to be temporarily disconnected.

If I can prove that my property is empty and not using any water can I get this charge reversed?

Yes, if you can provide evidence that your property is empty, for example by supplying a valid council tax exemption/surcharge, we will amend your charges inline with our charges scheme.

I own a property where the water is not in use, do I still have to pay water charges?

If you’re not using any water at the property, please let us know so that we can update your water account and stop sending bills. If you need water for any reason, including heating or cleaning, then charges are still payable.