Why won’t the mobile App install on my phone or device?

It could be because of the type of device you are using. Our mobile App is compatible with iPhones and some versions of Android devices, but is not available for Windows or Blackberry phones. You should also check your data storage in case you need to delete something on your device to make room for the App. 

Related Frequently Asked Questions

I didn’t receive an activation code. How do I register for the App?

Give us a ring and we’ll check that we’ve got the right mobile number for you.

I’m getting a device configuration error message when I try to download the App – what does it mean?

It sounds as though you don’t have enough memory or storage to download the App onto your device.

How do I register for your mobile app?

You can download our mobile app from iTunes or Google Play depending on the type of phone you have.