Why won’t my meter reading submit?

Please double check that the reading you are entering is correct – only include the black and white numbers and if your meter has blank dials at the beginning, enter ‘0’ for these. Also check the date you’re sending with it – you can backdate the reading but you can’t enter dates that are in the future.

Click here for help with which numbers on the meter’s dial you need to be looking at. If you’re still unsure, please contact us and we can try to work out what else might be stopping your reading from being submitted.