If you made an offline payment, for example at a Post Office or you sent us a cheque, you’ll need to allow some time for it to be received and processed. If it’s been a while since you made a payment and it’s still not appearing on your App statement, please webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours) and we can look into this for you.
Why isn’t the payment I made showing up on the App?
Related Frequently Asked Questions
Why is my payment history wrong?
Can I pay my bill using your mobile app?
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