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Why can’t I install the United Utilities mobile App from Google Play Store?

The version of OS on your android device might not be supported for the United Utilities App. The versions that are supported can be found on the App Store page. If you think the issue is a download problem, you’ll need to get in touch with the App Store directly. However, if you are experiencing difficulties installing and/or registering the App, please contact us.

Related Frequently Asked Questions

Why can’t I install the United Utilities mobile App from my Apple App Store?

The version of IOS on your iPhone might not be supported for the United Utilities App.

I’m getting a device configuration error message when I try to download the App – what does it mean?

It sounds as though you don’t have enough memory or storage to download the App onto your device.

Why won’t the mobile App install on my phone or device?

It could be because of the type of device you are using. Our mobile App is compatible with iPhones and some versions of Android devices, but is not available for Windows or Blackberry phones.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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