Why am I getting an address error message when I try to register?

You can only register a single account number on the mobile App. Please check that you’re entering the right postcode. If you want to update the address details we’ve got for you, please webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).

Related Frequently Asked Questions

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.

How do I register for your mobile app?

You can download our mobile app from iTunes or Google Play depending on the type of phone you have.

Why isn’t my activation code working?

If it's been more than 20 minutes since you received an activation code, you need to request a new one