Why am I getting an account locked message?

If you’ve entered your details incorrectly three times, your access to register for and use the App will be locked for 24 hours. This is to protect your personal details and your account can’t be unlocked by you or us until the 24 hours have passed. After that, you’ll be able to re-register by filling in your details and requesting a new activation code. Enter those details correctly and you’ll be able to use the App, no problem.

Related Frequently Asked Questions

I have changed my mobile number, can I still log into my mobile app account?

Don’t worry even if you have got a new mobile number, you will still be able to log into your mobile app account.

My mobile app account has been locked, what do I need to do?

Your mobile app account will be locked for 24 hours and can’t be unlocked by you or a member of our team during this time.

Why can’t I log in to the mobile App?

Check that you’re entering the correct 6-digit log in PIN number (this was emailed to you when you registered).