If you’ve entered your details incorrectly three times, your access to register for and use the App will be locked for 24 hours. This is to protect your personal details and your account can’t be unlocked by you or us until the 24 hours have passed. After that, you’ll be able to re-register by filling in your details and requesting a new activation code. Enter those details correctly and you’ll be able to use the App, no problem.
Why am I getting an account locked message?
Related Frequently Asked Questions
My mobile app account has been locked, what do I need to do?
Why can’t I log in to the mobile App?
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