What should I do if I am having a technical problem with your mobile app?

You can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours) if you are experiencing any technical problems when using our mobile app.

Related Frequently Asked Questions

Why am I getting an account locked message?

If you’ve entered your details incorrectly three times, your access to register for and use the App will be locked for 24 hours.

Why won’t the mobile App install on my phone or device?

It could be because of the type of device you are using. Our mobile App is compatible with iPhones and some versions of Android devices, but is not available for Windows or Blackberry phones.

I didn’t receive an activation code. How do I register for the App?

Give us a ring and we’ll check that we’ve got the right mobile number for you.