It sounds as though there could be an issue with the device you are using, but please feel free to speak to our team in case there’s a temporary problem with the payment facility. You can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).
Why can’t I pay my bill on the mobile App?
If you’re seeing an error message about the card you are using to pay a bill, please check that the card is either a Visa, Debit or MasterCard.