Nothing is happening when I select the ‘Make a payment’ button. How else can I pay my bill today?

It sounds as though there could be an issue with the device you are using, but please feel free to speak to our team in case there’s a temporary problem with the payment facility. You can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).

Related Frequently Asked Questions

Why can’t I pay my bill on the mobile App?

If you’re seeing an error message about the card you are using to pay a bill, please check that the card is either a Visa, Debit or MasterCard.

I want to pay my bill, how can I do this?

Click here to find the different ways you can pay your water bill.

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.