Once your account has been locked, that will be in place for 24 hours and the account can’t be unlocked by you or us during that time. The lock will continue to hold even if you close or uninstall the App. After 24 hours, you can register again and get a new code to start using the mobile App to manage your water account.
Why am I getting an account locked message?
If you’ve entered your details incorrectly three times, your access to register for and use the App will be locked for 24 hours.