My meter details are wrong on the mobile App; how can I correct/update them?

If you’ve registered for My Account, you can update your personal details in the My Account details section. If you’re not using My Account, please webchat us by clicking on the Live Chat logo on the right of your screen (during working hours) to discuss any information that isn’t appearing correctly on the mobile App.

Related Frequently Asked Questions

Why is my payment history wrong?

Please allow some time for any recent transactions to show up on your account.

Can I find out where my meter is located using your mobile app?

Yes. Once you have logged into our mobile app, select ‘submit a meter reading’ which is shown in the pink box at the bottom of your dashboard.

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.