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These cookies may be set through our site by our advertising partners. They may be used by these companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

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I’ve paid the wrong amount on the App. What should I do?

If you’ve paid too much or too little of your water bill, and you’ve received a successful payment message or checked your bank statement to confirm the payment has gone out, please webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours) and we can correct the amount for you.

Related Frequently Asked Questions

Why isn’t the payment I made showing up on the App?

If you made an offline payment, for example at a Post Office or you sent us a cheque, you’ll need to allow some time for it to be received and processed.

Why is my payment history wrong?

Please allow some time for any recent transactions to show up on your account.

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.