If you’ve paid too much or too little of your water bill, and you’ve received a successful payment message or checked your bank statement to confirm the payment has gone out, please webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours) and we can correct the amount for you.
I’ve paid the wrong amount on the App. What should I do?
Related Frequently Asked Questions
Why is my payment history wrong?
What should I do if I am having a technical problem with your mobile app?
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