If you’ve paid too much or too little of your water bill, and you’ve received a successful payment message or checked your bank statement to confirm the payment has gone out, please webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours) and we can correct the amount for you.
Why isn’t the payment I made showing up on the App?
If you made an offline payment, for example at a Post Office or you sent us a cheque, you’ll need to allow some time for it to be received and processed.