I’m getting a device configuration error message when I try to download the App – what does it mean?

It sounds as though you don’t have enough memory or storage to download the App onto your device. You may need to delete another application to proceed with downloading the United Utilities mobile App.

Related Frequently Asked Questions

Why won’t the mobile App install on my phone or device?

It could be because of the type of device you are using. Our mobile App is compatible with iPhones and some versions of Android devices, but is not available for Windows or Blackberry phones.

How do I register for your mobile app?

You can download our mobile app from iTunes or Google Play depending on the type of phone you have.

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.