I submitted a meter reading on the App – why isn’t it showing on my readings history?

If the reading was submitted recently, it might need a bit more time to show up on your account. However, if you’ve got any concerns, please contact us and we’ll look into it for you.

Related Frequently Asked Questions

Why won’t my meter reading submit?

Please double check that the reading you are entering is correct

Why can’t I see my account history on the mobile App?

If you’ve just set up an account with us, or you’re new to the area, there won’t be a history available to view on your account yet.

Can I see my previous meter readings using your mobile app?

You can check your last 2 meter readings once you have logged into our mobile app.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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