How do I register for your mobile app?

You can download our mobile app from App Store or Google Play depending on the type of phone you have.

To register, you will need your account number (which you can find on a recent water bill or webchat us) and your address details.

Related Frequently Asked Questions

I’m getting a device configuration error message when I try to download the App – what does it mean?

It sounds as though you don’t have enough memory or storage to download the App onto your device.

Why am I getting an address error message when I try to register?

You can only register a single account number on the mobile App. Please check that you’re entering the right postcode. If you want to update the address details we’ve got for you, please call our team on 0345 075 0715.

I didn’t receive an activation code. How do I register for the App?

Give us a ring and we’ll check that we’ve got the right mobile number for you.