Why are wastewater charges more than water charges?

Wastewater charges include taking away all your used water through our network of sewer pipes, cleaning it and returning it to rivers and the sea. We also take away rainwater from your home and roads (which we call surface water/highway drainage). In simple terms, the cost to provide these services is more than delivering water to you, and is why charges for wastewater are higher on your bill than for water.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

How is my bill calculated?

The way we calculate your water bill will be based on whether or not you have a water meter.

Is VAT payable on my household bill?

You do not pay VAT on household water or wastewater charges.

What is a rateable value?

If you do not have a water meter, we calculate your bill using the rateable value of your home plus a standing charge.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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