What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

If you have a query about your bill, you can contact us on one of the numbers below. We are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays. Contact us on:

To make a payment out of hours, you can pay online or call our 24-hour automated payment phone line on 0800 980 6050.

You can also contact us on Twitter @unitedutilities. Our Twitter account is manned Monday-Friday, from 8am-8pm.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

Can I manage my account online?

If using the internet makes your life easier, you'll love My Account, our free online service.

I'm abroad, what number can I use to call you?

You can call us on +44 345 672 2888 if you are calling from abroad.

How much does it cost to call United Utilities?

We offer a mix of free phone 0800 and basic rate 0345 numbers for you to call us on.