What are the benefits of paying by Direct Debit?

Paying by Direct Debit means you can spread the cost of your bill across the year. We'll also give you a £5 discount off your bill each year for paying in this way. 

If you register for our My Account service you can set up a Direct Debit online at a time that suits you. My Account also allows you to sign up for paperless billing so that you can access your bills online.

Alternatively, you can call us on the numbers below and we'll set up a Direct Debit over the phone (please have your bank details to hand):

0345 672 2999 if you have a water meter

0345 672 2888 if you don't have a water meter

Lines are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

How do I set up a Direct Debit?

Its quick and easy to set up a Direct Debit in My Account.

How can I register for My Account?

You can register from the My Account home page.

How are my Direct Debit payments calculated?

For customers who don't have a water meter, your annual charges are divided by the number of payments you choose to pay over.