If you have a monthly or 4-weekly Direct Debit and we don't receive your payment on the date it was due we'll attempt to take your payment the following working day.

If we're still unable to take your payment at this second attempt we'll then ask your bank for a double payment when your next payment is due.

If you would like to discuss this in greater detail, please call our team on the following numbers:

• 0345 672 2999 if you have a water meter
• 0345 672 2888 if you don't have a water meter

Still need further information or help? Please Contact us.