I live on my own, what happens if I go into hospital or residential care?

If you need to go into hospital or residential care for three months or more, we will not charge you during the time you are away from your home. Please call us on the numbers below so we’re aware of this.

Lines are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

Will installing a water meter save me money?

The majority of our customers who switch to a meter make a saving on their water bills.

What does a litre or cubic meter of water cost?

If you have a water meter, we charge you for every cubic metre of water you use.

Can I reduce my payment plan?

If you’re finding it difficult to pay your bill, please call us on 0800 072 6765 so we can help.