I have a meter and pay by Direct Debit, if my water usage changes how do you work out my payments?

When we first set up your Direct Debit, we look at your previous meter readings to estimate how much water you typically use in a year. We then divide your total annual bill by the amount of Direct Debit payments for the year. The following year we'll adjust the amount you pay (up or down) based on how much water you are actually using.     

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

My meter doesn't seem to be recording my water usage correctly, what should I do?

Please call us on 0345 672 2999 so we can investigate this further for you.

How can I submit a meter reading if the current one is an estimate or incorrect?

If we have estimated your meter reading or the meter reading is incorrect you can submit a meter reading online or by calling us on 0800 980 6050 (please have your customer account number handy).

What does a litre or cubic metre of water cost?

If you have a water meter, we charge you for every cubic metre of water you use.