How is my bill calculated?

The way we calculate your water bill will be based on whether or not you have a water meter. Please visit ‘understanding your bill’ to watch a short video explaining how we calculate your bill. 

You can also find a more detailed explanation by clicking one of the links below:

Please click here if you need further information about our household charges.

Related Frequently Asked Questions

How can I reduce my bill?

You could reduce your bills by switching to a water meter, if you don’t currently have one.

Why has my payment plan increased?

There could be a number of reasons why your payments are higher than expected.

How are my Direct Debit payments calculated?

For customers who don't have a water meter, your annual charges are divided by the number of payments you choose to pay over.

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

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