How do I change the name on my account?

If you want to change the name on your account as you are moving home, please click here.

However, if you want to update the name on your account for any other reason, please call us on the numbers shown below:

We take our customers data very seriously therefore the person who is currently named on the bill, will need to request this change.

Related Frequently Asked Questions

Dealing with the loss of a loved one, we're here to help

We know that dealing with the loss of a loved one or a family friend can be a difficult time with lots of things to do.

How do I add another name to show on the bill?

You can add another name to show on your bill by logging in or registering for My Account.

How do I remove a name from my bill?

One of the existing people named on the water bill will need to contact us to request any changes.

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

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