How do I change my bank details on my Direct Debit?

You can change your Direct Debit bank details by logging in or registering for My Account. Once you have logged in, please follow the steps below: 

  • Click ‘Amend Direct Debit’ which can be found on the ‘My Account overview’ screen followed by ‘Change bank details’ 
  • You can now enter your new bank account holder name, account number and sort code but don’t forget to agree to our Direct Debit guarantee
  • Lastly, all you need to do is click ‘Verify bank details’ 

Related Frequently Asked Questions

Can I change or decide what date I pay my Direct Debit on?

Yes, it's easy to amend your Direct Debit.

Can I amend my payment plan?

Yes, it's easy to amend your payment plan.

My Direct Debit payment wasn't paid by my bank, what should I do?

If you have a monthly or 4 weekly Direct Debit and we don't receive your payment on the date it was due we'll attempt to take your payment the following working day.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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