How do I add another name to show on the bill?

You can add another name to show your bill if you are the main account holder by logging in or registering for My Account. Once you have logged in, please follow the steps below:

  • Click the ‘My Details’ link in the blue box 
  • Scroll down to the bottom of the page and click ‘Add another name’ 
  • Complete the fields and click ‘save’

Related Frequently Asked Questions

How can I find my account number?

You can find your account number at the top of your bill.

How do I remove a name from my bill?

One of the existing people named on the water bill will need to contact us to request any changes.

How do I change the name on my account?

The person who is currently named on the bill will need to call us to request this change.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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