How can I get a new payment card?

You can log in or register for My Account and request a new payment card online. My Account also allows you to sign up for paperless billing so that you can access your bills online. Click here to access or register for My Account.

Alternatively, you can call us on the following numbers:


Related Frequently Asked Questions

Why are Payzone outlets used by United Utilities?

Payzone offers customers a greater number of outlets in the United Utilities area with longer opening hours.

How do I know if my payment has been received and credited to my bill?

If you've paid via our website and received confirmation on screen that the payment has been authorised, then your payment should clear immediately and you should see it on your account straight away

When is my next payment due on my payment plan?

One of the easiest ways to keep on top of your water account is to register for our My Account service.