How can I find my account balance?

Here are three easy ways to find your account balance:

  1. Log in or register for My Account and view your account balance instantly. You can also pay your bill, set up a Direct Debit or give us a meter reading using our online service.

  2. Download our mobile app from App Store or Google Play to find your account balance. You can use our app to pay your bill, view your payment history and submit a meter reading.

  3. Call our automated balance enquiry line on 0800 980 6050

Related Frequently Asked Questions

How can I find my account number?

You can find your account number at the top of your bill.

I want to pay my bill, how can I do this?

Click here to find the different ways you can pay your water bill.

What if I am having difficulty paying?

If you're having trouble paying your bill, please give us a call on 0800 072 6765 Dial 18001 first if you have hearing or speech difficulties.

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

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