Do you have a password scheme?

Yes - any of our customers can register for the password scheme

The password will only be known to you and us, and it can be any word between 6 and 12 characters long. When any of our employees visits you, ask them to give you the password before you let them in. If the person at your door gives you the wrong password or doesn’t know your password, don’t let them in.

Simply pick a password and fill in the secure form to let us know you’d like us to use it if we visit you.

For our customers who need additional help with their water services, you can register for Priority Services and choose a password.

It's easy to register online for Priority Services, or call our team on 0345 072 6093; text relay: dial 18001 followed by 0345 072 6093; or live chat with us by clicking on the orange box on the right.

Related Frequently Asked Questions

What are Priority Services?

We can all benefit from a bit of extra support at some stage in our lives.

I think I have been fraudulently contacted by a company claiming to be United Utilities, what should I do?

We're sorry to hear that you may have been contacted by a company claiming to work on behalf of United Utilities.

Can I nominate a carer, family member or friend speak to United Utilities on my behalf?

Our nominee scheme means that if you have difficulty communicating or find it hard to understand your bill and other information you receive from us, you can nominate a carer, family member or friend to speak to us on your behalf.