Can I nominate a carer, family member or friend speak to United Utilities on my behalf?

Our nominee scheme means that if you have difficulty communicating or find it hard to understand your bill and other information you receive from us, you can nominate a carer, family member or friend to speak to us on your behalf. This person could also call us to register you for our Priority Services if you are unable to yourself.

Related Frequently Asked Questions

What are Priority Services?

We can all benefit from a bit of extra support at some stage in our lives.

How do I add another name to show on the bill?

You can add another name to show on your bill by logging in or registering for My Account.

I have a mental illness, can you help?

If you have or know someone who has mental health issues, our Priority Services are free and registering means that we can offer extra support designed around individual needs.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

Please click the button below to confirm you have seen this message

I have read this info