Adjustment to charges

From January 2019

Reason for adjustment to charges      Adjustment  Most Appropriate Market Form
Gap site Charges raised from the date of regitsration of SPID C02
Missing service component Charges raised from the date of registration of the service component CO2
Exit change of use / SPID deregistration

Deregistration from the date notification is received from the retailer.

In the event that UUW are already billing the customer (there has been a double charge) an allowance will be applied up to a maximum of 6 years from the date of receipt of the CO3 Form from the retailer

If the deregistration is due to demolition, and this is confirmed by VOA records, an allowance will be applied up to a maximum of 6 years. 

C03

Incorrect rateable value or assessed charges used

Overcharge - Adjustment applied up to a maximum of 6 years from the date notification is received from the retailer.

Undercharge - Adjustment applied back up to a maximum of 6 months from the date notification is received from the retailer or the date that the revised rateable value applies, if within the last 6 months.

C04

Meter missing from a service component Charges are raised from the date the meter was identified and a reading taken; provided that this was within the last 6 months.

The first available meter reading within the 6 month period will be used and, where applicable a back average calculated to cover the full 6 months period.
B01
Crossed meters or charges raised on incorrect meter

Overcharge – Allowance applied up to a maximum of 6 years from date of notification is received from the retailer.

Undercharge – The increase in volumetric charges will be applied from the date that the market record is updated with the correct meter details.

C01

Meter incorrectly measuring consumption or stopped Charges adjusted from the last but one meter read from the date of a meter test, (the date that any relevant notification is received from the retailer) or the date that the retailer is informed by us of the intention to exchange the meter. B01
Incorrect meter detail in market (e.g. number of meter digits) Overcharge – Adjustment applied back up to 6 years from the date of receipt of the relevant query from the retailer.

Undercharge – Adjustment applied back up to a maximum of 6 months from date the market record is updated.
C01
Leakage allowances 

Where leaked water does not return to sewer – An allowance will be applied to the volumetric sewerage charges on the following basis:

  • Monthly read meters: Up to a maximum of 4 months prior to the date of repair;
  • All other cases: Up to a maximum of 13 months prior to the date of repair;

Provided that the following criteria are met:• The leak is repaired within two weeks of detection;

  • there has been no negligence in allowing the leak to occur; and,
  • the application is received from the retailer within 12 months of the repair date

Premises incorporating a domestic dwelling - where the leak is on a part of the supply that serves the domestic part of the property an allowance will be applied to water and sewerage charges up to a maximum of 6 years in line with Leakage code of Practice.

 

H01

Non return to sewer allowances Allowance applied from date of receipt of a successful claim from the retailer. H01
Surface Water Drainage claims 

Allowance applied up to a maximum of 6 years from date of receipt of a successful claim from the retailer or from the date that the surface water drainage was disconnected from our network if within the last 6 years

 

H01

Incorrect site area charging band

Overcharge – correct charging band applied back to a maximum of 6 months from the date of receipt of a successful claim from the retailer.

Undercharge - correct site area charging band applied from the date that the Chargeable Area data is corrected against the SPID.

H01

Site area charges - concessionary schemes

Places of worship, scout and guide groups – Concessionary scheme will be applied from the date the property became eligible up to a maximum of 6 years from the date of receipt of a successful claim from the retailer.

Community amateur sports club (CASC), Sea Cadets, Village Hall and Community Centres – Concessionary scheme will be applied back to a maximum of 6 months from the date of receipt of a successful claim from the retailer, or date of eligibility if later.

Cemeteries and Local Authority parks – Concessionary scheme will be applied from 1 April 2016, or date of eligibility if later.

 

H04

Change of Tariff Charges adjusted from the date of receipt of a successful application from the retailer. H04

Customer delay/obstruction preventing us from properly investigating an asset or data issue

Undercharge - Charges will be raised back to date of occupation or up to a maximum of 6 years from the date we update the market. N/A

Property incorrectly marked as vacant in the market

Following the market code vacancy challenge process date of occupancy will be changed back to date of occupation, up to a maximum of 6 years N/A

The guidelines included in this document are for indicative purposes only, we will consider each application for an allowance or data / charge adjustment individually.