We may be heading up your street…and down the sewer
Every time you take a shower, flush the loo or wash the dishes the used water is carried along a vast underground network of drains and sewers to our wastewater treatment works, so it can be cleaned and then safely returned to watercourses within the local environment. With over 72,000 kilometres of sewers to maintain across the North West, we’re carrying out a major programme of work to help prevent sewer blockages or flooding and keep them running smoothly.
Almost 20,000 football pitches!
This huge project will involve checking the condition of the sewers to help identify any sections that need further attention. You may have already seen us! The teams are out and about to survey the equivalent distance of around 20,000 football pitches at different locations across the North West region.
Roadworks, we know they’re a pain, but we’ll be using some pretty clever methods to carry out the initial surveys and keep disruption for the local community to a minimum. Sending special camera equipment along the sewer means we can get a closer look - from up above!
We may need your help
The majority of manholes that allow us to access and take a look inside the sewers are located in public roads, verges or footpaths. However, there are some that will be located on driveways, gardens or external land.
We’d really appreciate your help so that we can obtain a full overview of the sewers condition. So we may be in touch if we’ve identified a manhole which we need to access is located on your garden, driveway or within your external land, as we’ll need your permission to access it. We’ll only need outside access, so the team won’t need to enter your home or business to carry out the survey. If you do need to check the identity of a United Utilities employee or partner working on our behalf just give us a call on 0345 672 3723.
Wash, flush…carry on as normal
You can still flush the loo and continue to use all your appliances or facilities that take away the used water from your home or business.
What happens next?
We’ve been busy carrying out the initial surveys which will continue until December 2019. Our teams are planning the cleaning and repair work and expect this will take place between July 2019 and March 2020.
Where the surveys highlight further work is necessary, we’ll ensure we keep in touch to let you know what work we’ll be carrying out and of course we’ll do all we can to avoid causing any disruption or inconvenience.
Think before you flush
We’re busy making improvements to the sewer network, but all too often there are things that can contribute to problems in the sewers resulting in blockages or flooding causing misery and upset for home owners and businesses.
Wet wipes, cotton wool, nappies, cotton buds and dental floss are just some items that are thrown down the loo, but the trouble is they don’t just disappear and can clump together to cause chaos in the sewer! The simple advice is to follow the three Ps rule and only flush pee, poo and (toilet) paper down your loo. Please help us to keep the sewers in tip-top condition and Think before you flush
Think before you pour
Another ‘nasty’ which can cause sewer strife is ‘FOG’ (not the fluffy cloud kind) were talking fats, oils and greases.
Pouring cooking oil and fats down the drain can clog up the main sewer pipes and also contribute to sewer blockages or flooding. To help keep your drains and the sewers on a ‘fat free diet’ allow oils and fats to cool after cooking and scrape them into the bin. Even small amounts of FOG poured down the sink can cause problems. Please help us to keep the sewers in tip-top condition and Think before you pour
If you have any queries about our work and need to get in touch you can always call us on 0345 672 3723.