Ways to pay

You can pay your bill in several different ways: by cash, cheque, postal order, debit or credit card, over the phone or online.

Also, don’t forget with My Account you can pay online without having to enter your personal details each time. It’s easy to register and you can also opt for paperless billing.

Pay your bill online

Paying your bill with our online form might be the most convenient way for you. Have your account number to hand, together with your debit or credit card details and visit our secure site to pay now.

Automated payments line

Did you know you can check your balance and pay your bill using our automated card payments service using your debit or credit card? Please call 0800 980 60 50 and have your account number ready.

Life's easier in smaller chunks!

Why not spread your water bill payments over the year by setting up a Direct Debit? It's better than paying your bill in one lump sum and we'll even knock £5 off your bill every year.

Make my life easier

Internet banking, standing order or BACS

If you pay your bill using your own internet banking service, standing order or BACS, please take the appropriate action to amend your payment instruction, as required.

Our banking details are:

NatWest Bank PLC
Sort code: 010917
Account number: 58933956

Ping It

Ping It is a mobile payment service operated by Barclays, allowing you to pay your bill using your smartphone. You don’t have to bank with Barclays to use the service – visit Ping It for more information and to download the app. Once registered you can scan the QR code on your water bill and make a payment. Simple.

Pay by cash

Take your bill or United Utilities Payment Card with you to either:

There are no counter fees for cash payments at Payzone stores or Post Offices.

At your bank

You can pay at your own bank or building society; just take your bill with you. You can pay by cash or with a cheque made payable to United Utilities Water Limited.

Please be aware that some banks and building societies will charge for this service.

By cheque

Please make your cheque payable to United Utilities Water Limited and send it with your payment slip to the address shown on your bill. Do not send cash through the post. Please remember to write your customer account number on the back of the cheque (you can find your account number on the top right of your bill).

My Account

Keep organised online, give us your meter reading, see your statement, pay your bill or set up a Direct Debit

Access your account

Finding it hard to pay?

If you're having trouble paying your bill, please give us a call on 0800 072 6765. We are here to help you. We know how stressful this can be so please call us as soon as possible. We can make sure you've all the right support to help you get back on track

Find out more