Explaining your bill

We think it’s a good thing to know exactly what you pay for in life, and your water bill is no exception. Like any other company, we have our own jargon which can sound confusing – cubic metres, surface water drainage, sewerage services – so we’ve created an interactive bill to explain your charges in simple terms.

Below there are two bills to choose from – one if you have a meter, one if your bill is based on the rateable value of your home. Please click the version which applies to you.

Interactive bill

Click on whether you have a meter or not and we'll explain how we calculate each of your services