Understanding your bill

How we calculate your bill – if you don’t have a water meter

Let us explain more about our services and how we calculate your bill by clicking on the video.

How we calculate your bill – if you have a water meter

Let us explain more about our services and how we calculate your bill by clicking on the video.

How we calculate your bill

Some of the terminolgy we use on our bills - such as rateable value, volumetric charges, cubic metres - can be confusing, so here's a simple explanation of how we calculate your bill for the services you receive from us.

The services you pay for

In simple terms, we charge you for the following services:

  • supplying drinking water to your home
  • taking away all your dirty water
  • taking away rainwater
  • a standing charge for essential services such as reading your water meter (if you have one), sending bills and dealing with customer enquiries

How we calculate your bill

The amount we charge you for these services depends on whether or not you have a water meter.

If you have a meter, you pay for the amount of water you use. This is recorded on your water meter and we send you a bill every six months for the amount of water you have used since your previous bill.

If you don't have a water meter, we calculate your bill using the rateable value of your home.

We've provided a more detailed explanation about how we calculate your bill on the next page - please click one of the links so you go to the correct page:

Want to see more about it? Take a look at the videos at the top of this page.

We've also got a wonderful team of people on the other end of the phone if you ever need to ask us a question about your bill - you can speak to us by calling 0345 672 2999 (if you have a water meter) and 0345 672 2888 (if you don't have a water meter).