Adjustment to charges

Reason for adjustment to charges   Adjustment
Gap Site  Charges raised from date of registration of the SPID
Missing Service component  Charges raised from the date of registration
Missing data item – on a service component  Charges raised from the date the market record is updated
Exit Change of use   Deregistration from the date notification is received from the retailer and in accordance with MAP process C6
Incorrect rateable value or assessed charges used to calculate charges  If the change results in an increase in charges – applied from 1 April 2017 or date the revised rateable value applies if after 1 April 2017
If the change results in a reduction in charges – applied up to a maximum of six years from date of contact
Meter missing from a service component   Charges raised from the date the meter was identified and a reading taken
Crossed meters or charges raised on incorrect meter  

Overcharge – allowance applied up to a maximum of six years from date of contact

Undercharge – the difference in volumetric charges will be raised from the date the market record is updated

Meter incorrectly measuring consumption or stopped Charges adjusted from the last but one meter read from the date a meter test is requested by the retailer or the retailer is informed by us of the intention to exchange the meter
Incorrect meter detail in market (e.g. number of meter digits)  Volumetric charges are raised from 1 April 2017
Leakage allowances  Where leaked water does not return to sewer – the volumetric sewerage charges will be allowed to the last but one meter read after the repair providing the leak is repaired within two weeks of detection and there has been no negligence in allowing the leak to occur
Mixed property where leak on supply only serves household part of the property - water and foul sewerage up to a maximum of 6 years in line with Leakage code of Practice
Non return to sewer allowances Charges adjusted from date of valid application from the retailer
Surface water drainage claims  Charges amended up to a maximum of 6 years from date of claim
Incorrect site area charging band 

Correction resulting in an increase to charging band - Correct site area charging band applied from the date the market record is updated Corection resulting in a decrease in charging band – Correct charging band applied from 1st April 2017

Site area charges - concessionary schemes  Places of worship, Scout and Guide groups - tariff will be applied from the date the property became eligible up to a maximum of 6 years Community amateur sports club (CASC), Sea Cadets, Village Hall and Community Centres - tariff will be applied from 1 April 2017 of date of eligibility if later
Cemeteries and Local Authority parks – tariff will be applied from 1 April 2016
Customer delay / obstruction Charges will be raised back to date of occupation or up to a maximum of 6 years