Our levels of service

All water companies, ourselves included, work to a set of high standards when providing water and sewerage infrastructure for new homes and other construction projects.

These standards set the bar for how well we deliver a range of services that are essential for housing development. They include everything from responding to initial enquiries, providing designs and quotations, construction and connection, and dealing with legal agreements. We take these standards very seriously so that our customers get the best help available at every stage of a development.

You can read more about them here:

Developer services water and wastewater performance - quarter one (2016)

Developer services water and wastewater performance - quarter four (2015)

Developer services water and wastewater performance - quarter three (2015)

Developer services water and wastewater performance - quarter two (2015)

Developer services water and wastewater performance - quarter one (2015)

These pages refer to United Utilities’ individual performance. But if you want to see how we compare overall with other water companies, take a look at the Water UK website.