Our services

At United Utilities, we're here to help you. You can rely on us to keep the water flowing from your taps and to take your used water away. If you’re moving home, we can get your water account set up quickly and easily, and offer you lots of ways to save money, as well as water! And for our customers who need a bit of extra support, our Priority Services team are there just for you.

Moving home?

We know it's stressful enough without worrying about your water supply – just give us a call on 0345 026 7661 and we’ll get you set up,
quickly and easily

Let us help

Your bill

We want you to know exactly what you're paying for. Here, we explain your bill, our charges and the different ways you can pay

Understand your bill

Priority Services

Our Priority Services are free and allow us to help our customers who might benefit most from additional support due to things like age, disability, mental health problems or language barriers. If you don't need Priority Services, maybe you know someone who might? 

See if we can help
  • I want to pay my bill, how can I do this?

    We have a wide range of payment options to suit all customers.

  • Can I contact you free of charge?

    There are many ways you can get in touch with us free of charge:

  • How do I change my bank details on my Direct Debit?

    Please call us on the following numbers to change your bank details:

  • Can I view my bill online and stop receiving paper copies?

    Yes - once registered for My Account, our free online service, you can choose to view and download your bills online rather than waiting for them to arrive through the post.

  • How can I request a paper copy of my bill?

    Please call our billing team on the following numbers to request a copy of your bill

  • How can I register for My Account?

    You can register from the My Account home page.

  • I'm moving house, what do I need to do?

    We know that moving home is stressful enough without worrying about your water supply – just give us a quick call on 0345 026 7661 and we’ll make the whole thing as easy as possible.

  • Will I get a refund if there is credit on my account at my old home?

    If you're moving home within the our region (North West England) any credit on your account will automatically be transferred to your new address and will appear on your next bill.

  • When should I let you know about my move?

    Please let us know the date you are moving as close to your move date as possible (but no sooner than 28 days before your move) so that we can update our records.

  • What water saving items do you give away?

    We offer a choice of free items including a save-a-flush, a shower regulator, a shower timer, a tap insert and a 'toothy timer' for the kids.

  • Do you sell water butts?

    Yes we do.

  • How can I save water?

    There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.

  • Will installing a water meter save me money?

    The majority of our customers who switch to a meter make a saving on their water bills.

  • I have moved into a property with a meter can I have it removed?

    No - if there was already a meter in the property when you moved in then you’ll be charged using your meter readings and you can’t be charged on a non-measured basis (rateable value).

  • What is an Automated Meter Reader?

    An Automatic Meter Reader (AMR) meter can be read remotely rather than having to visit your home to manually read your meter.

  • What is the water hardness for my area?

    You can find this out (along with lots of other interesting facts about your water) by entering your postcode in our water quality search.

  • I have no water (or low pressure), what should I do?

    If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic - there may be a pipe burst which is affecting your water supply

  • I have a blockage in my sewer. Please can you come and fix it?

    We'll certainly try to help if we can.

View all FAQs

Builders & developers

The Developer Services team are here to help you through every stage of your house build or new connection

Find out more

Wholesale customers

Find out about our services here

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