Our household charges 2016/2017

In straightforward terms, we charge you for the following services:

  • supplying clean water to your home
  • taking away and cleaning all your dirty water (which we call sewerage services)
  • taking away all the rainwater that falls onto your home and public roads and footpaths
  • standing charges to cover essential services, such as reading your water meter (if you have one), sending bills and dealing with enquiries


Our household charges cover the period from 1st April 2016 to 31st March 2017. Below you will find a summary of our charges for the services outlined above, that form part of our charges scheme for 2016/2017. The way we calculate your bill depends on whether you have a water meter (which we call 'measured charges') or if you don't have a meter (which we call 'unmeasured charges'). Our section 'Understanding your bill' explains more about how we calculate your bill for each service.

Please note that charges are shown exclusive of any VAT and are annual, unless stated otherwise.


Household charges if you don't have a water meter

Unmeasured water charges

 Standing charge Charge per £RV* 
 £63.53  £1.035


Unmeasured sewerage charges

  Foul drainage charge per £RV Surface water drainage charge per £RV Highway drainage charge per £RV Total charge per £RV*
All services £0.913 £0.446 £0.175 £1.534
No surface water drainage service £0.913 n/a £0.175 £1.088
Surface water drainage and highway drainage services only n/a £0.446 £0.175 £0.621

*£RV charges: if you don't have a water meter, your bill is a fixed amount each year, based on the rateable value of your home. To calculate your bill, we multiply your rateable or charging value by the £RV charge shown in the table above.


Household charges if you have a water meter

Measured water charges

Standing charge Volumetric charge per m3
£31.84 £1.762

Assumes a 15mm meter has been fitted.

If premises only receive a water service, the standing charge will be £33.39.

Measured sewerage charges

  Standing charge Foul drainage volumetric charge per m3 Surface water drainage fixed charge Highway drainage fixed charge
All services £7.53 £1.157 £59.75 £32.71
No surface water drainage service £7.53 £1.157 n/a £32.71


Assessed charges - household where metering is impracticable

If you have applied for a water meter but we have been unable to fit one, we will then offer you an assessed charge if this will be less than what you are currently paying on rateable value. An assessed charge is a fixed annual amount based on the type of house you live in (unless you live alone, in which case we charge you as a single person household).

Type of premises Water Sewerage Total
Single person household £94.01 £152.79 £246.80
Detached (includes houses, link detached houses and bungalows) £233.10 £244.27 £477.37
Semi-detached (includes houses and semi-detached bungalows) £210.50 £229.40 £439.90
Other household premises (includes flats and terraced houses) £154.86 £192.81 £347.67

If your home is not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge for each type of premises will be reduced by £59.88.

WaterSure – a charge for our vulnerable customers

If you are eligible for this charge, it is based on the average household charge.

  Water Sewerage Total
Average household charge £200.70 £214.01 £414.71

If your home is not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge will be reduced to £154.26.

  • Discount for direct debit payers – if you pay by Direct Debit an annual discount of £5.00 will be made to your account
  • Owners' allowance - an annual allowance of 3.5% is available to owners of premises who, by agreement with us, undertake to pay unmetered charges for one or more tenanted household properties. To qualify for the allowance, payment must be made as stated on your bill
  • Other water companies' charges - charges will be different if you live near to the borders of our area and receive water supply or sewerage services from another company
  • Enquiries over basis of charge – if you are moving into a household property within our area, you can obtain details of our charges for that property by telephoning 0345 672 2888

Assurance statement

Our assurance statement - charges submission 2016/2017 can be viewed here (PDF 272 KB opens in a new window).