Rose's story

Rose had been out of work for almost two years and was receiving Income Support. She was finding it increasingly difficult to pay her household bills and had already fallen behind with her water bill payments and was becoming increasingly worried about this which led to Rose giving us a call.Rose's Story

How we helped

  • Rose called our affordability team on 0800 072 6765

  • After talking this through with the customer, and understanding more about her income and expenditure, we immediately transferred Rose to our Back on Track scheme. This scheme is specifically for people just like Rose who are receiving benefits and behind with their water bill payments.

  • The good news is that we were able to reduce Rose’s annual bill to just £120 a year, a reduction of almost £250

  • As Rose was already in a lot of debt with us, she was also eligible for our Payment Matching Plus scheme. This meant that for every £1 Rose pays towards her debt, we pay £1 too, which increases to £2 after six months

  • After two years of making regular payments, Rose’s remaining water debt has now been cleared by us and she is no longer in debt with her water bill.

 

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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