Joyce's story

Joyce had never considered herself to be struggling with her bills, they were just something that needed to be paid. Both Joyce and her husband Robert did their best to avoid falling into debt with the Pension Credit they received. However, with household bills continuing to increase, Joyce was beginning to find it more difficult to make her water bill payments on time and called United Utilities to see if we could help.Joyce's Story

How we helped

  • Joyce called our affordability team on 0800 072 6765

  • After talking this through with Joyce, it was clear that Joyce was eligible for our Help to Pay scheme. This scheme is aimed at people just like Joyce who are receiving Pension Credit and struggling with their water bill payments. The scheme reduced Joyce’s bill by over £150 a year which really helped to take the pressure off Joyce’s finances

  • To help with budgeting we also set Joyce up on a monthly Direct Debit which also reduced Joyce’s annual bill by an extra £5

 

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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