Help to pay scheme

We know that for some customers, meeting water bill payments can be difficult. That is why we have introduced a new scheme to help our customers who are amongst those most in need of financial support.

Called ‘Help to Pay’, our scheme is aimed at customers who are in receipt of Pension Credit (either Pension Guarantee Credit or Pension Savings Credit) and are struggling to pay their water bill.

Customers accepted on to the scheme will have their annual bill capped at a set amount.

Find out more about the scheme and download the application form (PDF 348 KB opens in a new window). If you prefer the form in large print or Braille, please call us on 0345 672 2888.