If you still like to speak to us, call our friendly team 0345 072 6082

You will not qualify for our free lead pipe replacement scheme if:

• you are not a household customer of United Utilities;
• you owe money from previous bills;
• you are a commercial business;
• the building is currently being renovated by a developer or is undergoing a change of use;
• the replacement pipe exceeds 25mm in diameter;
• the connection is on private land;
• the connection requires us to dig in the carriageway and involves traffic management, traffic lights, road crossing or road closure.

If you have provided a mobile number, we may text you to keep you up to date with your request.